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Resume

Trejon McGee

Technical Proficiency

Problem Solving

Leadership and Collaboration

Exhibiting technical proficiency in a diverse set of programming languages, system design concepts, and AWS services, I am a software engineer with a passion for crafting robust and scalable solutions that drive business success and elevate user experiences. Continuously refining my skills and embracing new challenges, I thrive in collaborative environments where innovation is valued. My ability to communicate complex technical concepts to both technical and non-technical stakeholders allows me to bridge the gap between development and business objectives effectively. I am dedicated to delivering high-quality software products that not only meet but exceed expectations, and I am always eager to contribute to projects that push the boundaries of what technology can achieve.

Skills

Technical Skills|JavaScript| Python| C#|HTML|CSS|React|SQL|PostgreSQL|MongoDB|Django|Tailwind CSS| Bootstrap| FastAPI

Certifications|AWS Certified Solutions Architect Associate (01/2023 – 01/2026)|AWS Certified Cloud Practitioner (01/2023 – 01/2026)

Professional Experience

Amazon Web Services (AWS)|Cloud Support Associate (April 2022 - February 2023)

  • Handled critical and highly complex customer issues related to various Amazon Web Services
  • Demonstrated exceptional efficiency by consistently exceeding SLA timeframes and resolving issues promptly
  • Employed advanced troubleshooting techniques to deliver tailored solutions, resulting in a significant boost in customer satisfaction and positive feedback from customer surveys

Wolters Kluwer|IT Support Specialist (August 2021 - April 2022)

  • Provided technical support to Tax and IT professionals for installation and troubleshooting of industry-leading software solutions
  • Managed phone, email, and chat support for product and content-related issues

Amazon Web Services (AWS)|Cloud Support Associate Intern (May 2021 - August 2021)

  • Collaborated with AWS engineers and interns in a virtual classroom to acquire in-depth knowledge about troubleshooting methodologies
  • Acquired extensive knowledge about various components and services offered by Amazon Web Services